Question 1

Do you charge a service call or diagnostic fee?

Accepted Answer

Yes. We have a standard service and diagnostic fee of $210, which covers a thorough evaluation of your heating or cooling system to pinpoint any issues before beginning repairs. This fee is waived if service is done.

Question 2

Do you offer free estimates for installations?

Accepted Answer

Absolutely. We provide free on-site installation and replacement estimates, ensuring transparent pricing and no surprises.

Question 3

What areas do you serve?

Accepted Answer

Based in White Bear Lake, MN, our team serves the east metro and surrounding cities like Maplewood, Oakdale, Stillwater, and Afton.

Question 4

What HVAC systems do you work on?

Accepted Answer

We service all brands and models of residential and light commercial systems, including furnaces, boilers, heat pumps, mini-splits, air handlers, rooftop units, gas fireplaces, humidifiers, UV lights, air filtration, custom ductwork, and more.

Question 5

Are you licensed, bonded, and insured?

Accepted Answer

Yes. We are fully licensed (MN Mechanical Bond #MB004442), bonded, and insured. Our technicians are NATE-certified and hold EPA Section 608 Certification.

Question 6

Do you offer parts and labor warranties?

Accepted Answer

Yes. We include parts and labor warranties on all installations and major repairs—ensuring peace of mind long after the job is done.

Question 7

Can you handle emergency or after-hours service?

Accepted Answer

We sure can. We offer fast emergency service, including after-hours assistance—just note that emergency or off-hours calls may include an additional surcharge.

Question 8

What payment methods do you accept?

Accepted Answer

We accept most payment forms, including cash, check, Visa, MasterCard, Discover, and American Express. Financing options are also available.

Question 9

Do you offer any discounts or energy rebates?

Accepted Answer

We offer a 10% senior, military, and first responders discount. In addition, we are an Energy Star Partner, and always assist customers with obtaining applicable rebates from their energy providers.

Question 10

How often should I have my HVAC system serviced?

Accepted Answer

We recommend having your air conditioner serviced in the spring and your furnace or boiler serviced in the fall — Optimally, once per year per system (air conditioner and furnace), but every two years is adequate. Regular tune-ups help your system run efficiently, reduce breakdowns, and extend equipment lifespan.

Question 11

What’s included in a furnace or A/C tune-up?

Accepted Answer

A typical tune-up includes:
Inspection of all mechanical and electrical components
Cleaning of burners, flame sensors, and coils
Checking refrigerant levels and pressures (A/C)
Checking for carbon monoxide leaks (heating)
Calibration of thermostats and safety controls
Filter inspection and recommendations
At Prescription Heating and Cooling, we take the time to do it right and explain any issues we find before making repairs.

Question 12

Can regular maintenance really save me money?

Accepted Answer

Yes! Preventive maintenance keeps your system running efficiently, which lowers your energy bills and reduces the risk of costly emergency repairs. Small issues caught early (like dirty coils or failing capacitors) are far cheaper to fix than system breakdowns.

Question 13

What kind of filter should I use, and how often should I change it?

Accepted Answer

That depends on your system and home needs. Most systems work well with a 1-inch pleated filter, but homes with pets or allergies may benefit from media box filters, like HEPA or similar. As a general rule, check filters monthly and replace every 1–6 months depending on filter size and environmental conditions.

Question 14

Is it okay to skip annual HVAC maintenance if everything seems fine?

Accepted Answer

It might seem fine now, but skipping maintenance can lead to hidden issues like reduced efficiency, higher energy bills, or even carbon monoxide risks from neglected furnaces. Service at least every two years keeps your system clean, safe, and covered under many manufacturers’ warranties.

CALL US TODAY: 651-767-2737